Zendesk Migration Technology Partner

Bring all your
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data to Zendesk.

Without losing a single record.

Tickets, contacts, attachments, notes, custom fields. Our team migrates everything from your current platform to Zendesk — fast, validated, and with zero disruption to your operation.

Zero downtime

100% data traceability

Same-day when needed

Dedicated specialist

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Projects completed

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Platforms supported

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Continents served

Request a free sample migration

We run a free sample migration so you can approve the results before committing to a full migration.

Source platforms

We migrate from 90+platforms to Zendesk.

If your current platform isn't listed, contact us — if data can be exported, we can migrate it.

+ many more

Start my migration

Migration technology partner

Powered by the trusted  migration plataform. Delivered by our team.

We partner with Help Desk Migration to power every migration we run. They bring the infrastructure: a certified engine compatible with 90+ platforms, zero downtime, and full data traceability. We bring the expertise: mapping, configuration, validation, and accountability for the result.

Migrate with out team

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Platforms supported

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Data traceability

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Downtime during migration

why aktie now

We don't just migrate data.
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We make your operation.

From planning and mapping to validation and go-live, we take ownership of every step.

Zendesk expertise, not just migration tooling. We understand Zendesk's data model deeply: tickets, users, custom fields, and workflows land exactly where they should.

You approve the sample before we run the full migration. Before committing to the full run, we complete a free sample migration with a subset of your real data. You review the results and give the green light.

Fast delivery, same-day when needed. Powered by Help Desk Migration's infrastructure, full migrations run in hours — without cutting corners on accuracy.

Every migration is mapped to your structure. Fields, custom objects, ticket types — everything is adapted to how your data needs to be organized in Zendesk.

One specialist, start to finish. A senior Aktie Now specialist manages your migration end-to-end, with direct communication throughout and accountability for the result.

I want this level of accountability

how it works

Fast, structured, and validated at every step.

Four stages from your current platform to a fully live Zendesk instance.

01. Data mapping & planning

We connect to your current platform and Zendesk, analyze your data structure, and define the mapping: which fields go where, how statuses translate, what gets migrated and in what order. No guesswork.

02. Free sample migration & review

Before the full migration begins, we run a free sample with a subset of your real data. You and your team review the results inside Zendesk, confirm the mapping looks right, and give the green light. Only then do we proceed to the full run.

03. Full migration

Once the sample is approved, we run the full migration. All your tickets, contacts, notes, attachments, and custom fields are transferred. The process runs in the background with zero disruption to your active operation.

04. Validation

We run a final validation pass, confirm record counts, check attachments, and review data integrity across all entities. When everything is confirmed, your team is live on Zendesk with complete, accurate data.
Start the process

Data scope

your complete history, transferred to zendesk.

A complete migration means every piece of data your team depends on, transferred accurately and in the right structure.

Tickets and conversations (open, solved and closed)

Customer contacts and organizations

Ticket notes (public and internal)

Attachments and file assets

Custom ticket fields and values

Tags and labels

Ticket priorities and statuses

Agent and group assignments

Creation and update timestamps

CSAT scores and ratings

Knowledge base articles (when applicable)

Custom objects (on request)

Migrate my data

What is included

Everything managed. Nothing left to chance.

Every service included in your migration, from start to go-live.

Free sample migration & review

We run a sample migration with a subset of your real data. You review and approve the results before the full migration begins.

Attachment & file migration

All files re-linked correctly to the right tickets and contacts. Nothing orphaned.

Delta migration support

New tickets created during the migration are captured. No data falls through the cutover window.

Custom field mapping

Every field, ticket type, and custom object mapped from your source platform to the correct place in Zendesk.

Data validation & QA

Record counts, field accuracy, and data integrity checked before and after. Full validation report delivered.

Dedicated specialist

One senior Aktie Now specialist manages your migration end-to-end with real-time communication throughout.

Get my free sample migration

Our numbers

A proven leader in Zendesk migrations.

10 years building and migrating CX operations across industries and geographies.

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Years of experience

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CX hours delivered

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Clients served

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Projects completed

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Source plataforms

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Continents

Work with us

About Aktie Now

The team behind your migration.

A Zendesk partner and CX advisor, part of the Coaktion ecosystem. We don't just move data — we own the result: the right structure, ready for your team from day one.

Strategy

We map your data structure and define the migration plan so everything lands in Zendesk exactly the way your team will need it from day one.

Technology

We use Help Desk Migration as our migration engine — a certified platform compatible with 90+ source tools. Our team handles all configuration, field mapping, and validation.

Execution

Our team manages the full process, from the first field mapping to final validation and go-live sign-off.

Zendesk Premier Partner

Partner of the Year 2024 — North America

Top Zendesk Global Partner, across 3 continents

Senior team with deep technical and strategic expertise

Move my data with Aktie Now

faq

Common questions.

The best way to answer any question is to see it live — but here are the ones we hear most.

The migration reads from your source platform without modifying it. Your original data remains intact throughout the entire process. We only write to Zendesk.

It depends on the volume and complexity of your data. Small migrations can be completed in a few hours. Larger datasets with complex structures may take a day or two. We give you a realistic estimate before starting.

We support 90+ platforms. If yours is not listed, contact us and we will assess compatibility. In most cases, if data can be exported, we can migrate it.

A sample migration transfers a subset of your real data to Zendesk so you can review it before committing. It is the most reliable way to catch mapping issues and confirm that everything looks right before going live.

No. The migration runs independently of your active support operation. Your agents can keep working normally throughout the process. We manage the cutover window together.

We provide a full validation report and stay available for questions. If you need help setting up automations, workflows, or training your team on Zendesk, our team can support that too.

Start with a free sample migration.

We run a sample with your real data. You approve the results. Then we commit to the full migration.

Request a free sample migration
Get a migration quote

Zendesk partner specialized in CX
operations, with a global footprint.

Talk to those who understand CX
hello@aktienow.com
299 Alhambra Circle, St. 403 Coral Gables, FL 33134

R. Castilho, 392 – Brooklin – São Paulo/SP
CEP: 04567-003

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