Free · One Hour · No Commitment

Are you taking full advantage of your Zendesk?

Find out how to get the most value from your setup. Our Health Check covers 50+ dimensions of your CX operation and delivers a free diagnostic report with a clear action plan.

100% free. No cost, ever.

One hour of
your time

Free, no commitment

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aspects evaluated

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CX pillars scored

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clients served

Schedule your Health Check

Fill in the form and we'll reach out within 1 business day.

What the output looks like

See exactly where your operation stands.

Your Health Check produces a scored report with a breakdown by pillar, a prioritized pain point map, and a feature utilization matrix, giving you and your team a complete, actionable picture.

The same report you'll receive has been used by 500+ companies to justify CX investment, realign team priorities, and accelerate results.

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What you receive

A diagnostic report you can act on.

Not a generic checklist — a structured assessment with clear priorities.

01.

Scored report by CX pillar

Your operation scored across 5 dimensions of CX performance.

02.

Pain point map

Each gap ranked by occurrence and urgency, so you know what to fix first.

03.

featured utilization review

40+ Zendesk features evaluated: what's fully leveraged and what's being left on the table.

04.

prioritized action roadmap

Recommendations sorted as immediate, short-term, or medium-term.

05.

full diagnostic document

A shareable report ready to present to your team or leadership.

06.

review with a specialist

A dedicated call to walk you through results and next steps.

Get your scored report, free

Evaluation framework

Five pillars. One complete picture.

We evaluate your operation across the dimensions that matter most to CX performance and business outcomes.

OPERATIONAL EFFICIENCY

Automations, triggers, macros, SLAs, ticket routing, and your team's ability to scale without adding headcount.

CX & BRAND PERCEPTION

Omnichannel consistency, self-service options, Help Center adoption, and the overall customer journey experience.

GOVERNANCE & MONITORING

Dashboards, real-time reporting, CSAT tracking, SLA compliance, and leadership visibility into KPIs.

REVENUE & RETENTION

How well your CX setup supports retention, proactive service, and the connection between support quality and business results.

AGENT ENGAGEMENT

Onboarding consistency, agent tooling, coaching visibility, and performance measurement across the team.

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What we look for

The most common gaps we find.

Many are invisible until someone looks for them.

Agents handling too many manual or repetitive tasks

SLAs, priorities, and automations not properly configured

Tickets routed manually without consistent criteria

Poor collaboration across teams, escalations slowing resolution

Knowledge base unused or out of date

Inconsistent agent onboarding

Customers repeating information across channels

Little or no self-service adoption

No real-time reporting or leadership dashboards

CSAT and SLA breaches not tracked proactively

Let's talk about it

Real results

What changes when CX is done right.

Outcomes from clients who acted on their Health Check findings. Every one started here.

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First Call Resolution (FCR)

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Customer Satisfaction (CSAT)

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Average Handle Time (AHT)

Find out what your operation is capable of

A proven leader in Zendesk support

The team behind your Health Check.

Aktie Now is a Zendesk partner and CX advisor, part of the Coaktion ecosystem. We bring strategy, technology, and execution together — and we own the result, not just the delivery.

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Years of experience

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CX hours delivered

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Clients served

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Projects completed

PREMIER0

Zendesk Partner

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Continents

Strategy

We map your operation, identify gaps, and build a roadmap aligned to your business goals.

Technology

We implement, configure, and optimize the tools that power your CX, with Zendesk at the center.

Execution

We stay with you through delivery, iteration, and continuous improvement not just the kickoff.

Zendesk Premier Partner

Partner of the Year 2024 — North America

Top Zendesk Global Partner, across 3 continents

Senior team with deep technical and strategic expertise

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faq

Common questions.

Is it really free?

Yes. We're passionate about helping you get the most out of Zendesk, no strings attached. There's no cost and no commitment required.

Do I need to prepare anything?

No. Our certified Zendesk specialists will guide you through every step during the call. Having Zendesk open helps you answer accurately.

What happens after the Health Check?

We'll provide you with a comprehensive diagnostic report you can share with your team. Moving forward with us is entirely optional.

How long does it take?

The session itself is one hour. Your diagnostic report is delivered shortly after.

Who runs the Health Check?

A senior Aktie Now specialist certified in Zendesk. Not a junior analyst or an automated tool.