ZENDESK PREMIER IMPLEMENTATION PARTNER

Your Zendesk
​
implemeatation, done right from day one.

We take responsibility for the strategy, execution, and evolution of your Zendesk operation so your team runs efficiently from go-live and scales without friction.

Zendesk Premier Partner

30/60/90-day monitoring

Strategy to go-live

Dedicated specialist

0+

Projects completed

0

Years of experience

0

Continents served

Let's scope your Zendesk implementation

Tell us about your operation and we'll recommend the right approach for your team.

Zendesk implementation packages

Choose the right package for your operation.

Each package is designed for a different scale and complexity. All engagements include a dedicated Zendesk specialist from discovery through go-live.

STARTER

$2,099

Flexible & fast implementation
+ basic training

Estimated delivery: 3-4 weeks
Expert configuration: 7 hours
Total project hours: 12 hours
Training: Basic admin
Configuration validation: Yes
Project manager: No

ESSENTIAL

$3,499

Hands-on implementation
+ basic training

Estimated delivery: 5-6 weeks
Expert configuration: 14 hours
Total project hours: 20 hours
Training: Basic admin, Basic agent
Configuration validation: Yes
Project manager: No

SCALE

$6,899

Standard Omnichannel implementation
+ advanced training

Estimated delivery: 8-10 weeks
Expert configuration: Included
Total project hours: 40 hours
Training: Advanced admin,
​Customized agent
Configuration validation: Yes
Project manager: Yes

ELAVATE

$10,299

Full Omnichannel implementation
+ advanced training

Estimated delivery: 10-12 weeks
Expert configuration: Included
Total project hours: 60 hours
Training: Advanced admin,
​Customized agent
Configuration validation:
​Yes + go-live monitoring
Project manager: Yes
Talk to a Zendesk Expert

Prices and deliverables confirmed during the initial consultation. Custom engagements available for enterprise operations.

How we implement

From architecture to production, backed by continuous performance monitoring.

The system is configured. The operation is live.
Go-live isn’t the finish line—it’s where real accountability begins. As a Zendesk Premier Partner, we handle everything from initial architecture to final production, staying by your side until your success metrics are fully realized.


Zendesk

✓ Tailored Platform Architecture: System configuration designed to match your actual daily workflows.
✓ Seamless Data Migration: Move your historical records securely without losing progress or starting from scratch.
✓ Role-Specific Training: Targeted, hands-on training tailored for agents, supervisors, and administrators.
✓ Hypercare & Assisted Go-Live: A dedicated support team on standby during your first critical days in production.
✓ Post-Launch Performance Audits: Milestone reviews at 30, 60, and 90 days to ensure long-term efficiency.

AI that actually solves problems—not just one that looks good in a demo.
We build and deploy customer service AI that delivers measurable business outcomes: proven contact deflection, lower operational costs, and higher customer satisfaction.


✓ ROI-Driven Use Cases: We map and prioritize automation opportunities based on estimated return on investment.
✓ Data-Backed CX Bots: Chatbots and voicebots trained on your actual operational history for natural, accurate interactions.
✓ Intelligent Triage: Automated routing based on customer intent, sentiment, and urgency.
✓ End-to-End Automation: Complete workflows that handle repetitive tasks without human intervention.
✓ AI Optimization Dashboards: Continuous performance tracking paired with ongoing model retraining.

If a ready-made solution doesn't exist, we build it.
We design custom connectors, automations, and bespoke applications that bridge system gaps, eliminate manual work, and make your tech stack work cohesively.


✓ Unified Ecosystems: Seamless connections between your CX platform, CRM, ERP, and legacy databases.
✓ Bespoke Apps & Extensions: Custom, in-platform tools that surface business-critical data right where your agents work.
✓ Cross-Platform Automation: Multi-system workflows that execute automatically, eliminating manual data entry.
✓ Legacy System Bridging: Custom-built connectors for older software lacking modern APIs.

If you can’t measure it, you can’t improve it.
We build the data infrastructure and business intelligence tools your CX operation needs. Turn fragmented data points into clear visibility, and turn visibility into strategic growth.


✓ Unified Data Pipelines: Structured data modeling that consolidates all your operational touchpoints.
✓ Real-Time Dashboards: Live operational views equipped with instant anomaly alerts.
✓ Executive Impact Reports: Executive-ready reporting that directly links CX performance to financial health.
✓ Predictive Insights: Trend analysis and early warning indicators for customer churn.
✓ ata Governance & Documentation: Complete architecture mapping to ensure security and compliance.
Map the right technical front for my operation

Our services

Everything your CX operation needs, in one place.

Three integrated disciplines covering every layer of your CX operation from strategic vision to daily execution.

01.

CX Design

Diagnosis, roadmap and journey mapping — the groundwork before any platform gets touched. For teams that need clarity on where to invest before they build

• CX strategy definition and roadmap
• Customer journey mapping
• Channel mix and support model design
• KPI framework and measurement model
• Team structure and workflow design

02.

Technology

Zendesk and the rest of your stack, implemented, integrated and automated by senior engineers. For teams ready to put a platform into production.

• Platform implementation and configuration
• Integrations across your tech stack
• Automation and workflow build
• Data migration from any platform
• AI and self-service activation

03.

Operations

Your CX operation, supported day to day: SLAs, reporting, training and continuous optimization. For teams that already have a platform live and need it to keep performing.

• Ongoing optimization and governance
• Managed services and platform support
• Reporting and performance monitoring
• Agent and administrator training
• Continuous improvement cycles
Talk to a specialist

Our numbers

a decade of zendesk implementation experience

The track record behind every implementation we deliver.

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Years of experience

0k+

CX hours delivered

0+

Clients served

0+

Projects completed

Premier

Zendesk Partner 

0

Continents 

Talk to a specialist

About Aktie Now

A CX partner from strategy to execution.

Aktie Now is a Zendesk partner and CX advisor, part of the Coaktion ecosystem. We structure, execute, and evolve CX solutions with a direct focus on business results.

Strategy

We map your operation, identify gaps, and build a roadmap aligned to your business goals before a single tool is configured.

Technology

We implement, configure, and optimize the platforms that power your CX, with Zendesk at the center and full accountability for the result.

Execution

We stay with you through delivery, iteration, and continuous improvement not just the kickoff. Go-live is where our accountability begins.

Zendesk Premier Partner

Partner of the Year 2024 — North America

Top Zendesk Global Partner, across 3 continents

Senior team with deep technical and strategic expertise

Talk to a specialist

Ready to build your Zendesk operation?

Talk to one of our specialists. We'll assess your needs and design the right approach for your team.

Talk to a specialist
See our packges

Zendesk partner specialized in CX
operations, with a global footprint.

Talk to those who understand CX
hello@aktienow.com
299 Alhambra Circle, St. 403 Coral Gables, FL 33134

R. Castilho, 392 – Brooklin – São Paulo/SP
CEP: 04567-003

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